Enhancing Onboard Safety: Planning for the Non-Technical Skills Training of the Cabin Crews of an International Airline

Abstract

The objective of this study was to examine and identify the levels of Non-Technical Skills (NTS) of the cabin crew in an international airline in order to plan for an educational training as to enhance safety. Questionnaires were employed with 438 cabin crews of an international airline. Descriptive statistics were used to describe frequencies, percentages, means, and standard deviations. Then, inferential statistics were tested using multivariate analysis of variance: 2-Way MANOVA.

The findings revealed that there were statistically significant differences due to non-technical skills on position in consecutive order of: 1) communication and collaboration (CandC); 2) workload with sign of stress and fatigue (WSSR); 3) planning and coordinating resources (PandCR); 4) error recognition and attitudes toward the coworkers (ERAC); and 5) teamwork and leadership (TandL), respectively. Accordingly, the weakest skills, with the most statistical insignificance, must be prioritized into the training in consecutive order: 1) ERAC; 2) PandCR; 3) WSSR ; 4) CandC; and 5) TandL.