The Impact of Perceived Organizational Support Factors on Public Service Innovation Outcomes: Evidence from Bangladesh

Mst. Shumshunnahar; Kasemsarn   Chotchakornpant, Pd.D

Mst. Shumshunnahar Associate Professor, Department of Public Administration Comilla University, Cumilla, Bangladesh
Kasemsarn Chotchakornpant, Pd.D President, Mass Communication Organization of Thailand

Keywords: Perceived Organizational Support, Team Cohesion, Rewards and Recognition, Technological Support, Replication Scope, Public Service Innovation Outcomes

Abstract

The purpose of this quantitative study was to assess the influence of the factors of perceived organizational support on public service innovation outcomes. The survey through structured questionnaire collected data from 500 innovation team members of District and Upazila level administration of Bangladesh and received 372 questionnaires with no missing data yielding a response rate of 74.4%. Results from the multiple regression analysis showed a positive impact of each factor of Perceived organizational support: Team Cohesion, Rewards and Recognition, Technological Support, and Replication Scope on public service innovation outcomes. This study recommends that the policy formulators build a solid strategy to pay more attention and expand perceived organizational support to boost public service innovation outcomes.